Shipping & Warranty

Return Policy

Return Eligibility

eMark Beauty accepts returns within 30 days of the delivery date for unused products or items damaged during shipping. All returned merchandise must be in brand-new, resalable condition with original manufacturer packaging intact.

Freight Damage Claims

If freight damage occurs during shipping, you must notify eMark Beauty within 24 hours of receipt so we can file a claim with the shipping carrier.

Return Shipping

eMark Beauty does not provide prepaid return shipping labels or reimburse return shipping expenses. Customers are responsible for all return shipping costs and may use any carrier of their choice. We strongly recommend purchasing insurance for your return shipment, as damage incurred during return transit may result in a restocking fee.

Return Address

eMark Beauty
9393 Lonesome Dove Dr. Suite 201
Little Elm, TX 75068

Return Instructions

Place merchandise in original manufacturer packaging in like-new condition
Include a note with your full name, phone number, and reason for return
Seal the package securely
Ship to the address above using your preferred carrier
Retain tracking information for your records

Refund Processing

Upon receipt, eMark Beauty will inspect the return to verify all components are included and the item is in like-new condition. Once approved, refunds will be issued to the original payment method used at purchase.

Questions or Assistance

For questions about the return process, please contact our Customer Service team at (940) 464-3805. Office hours are Monday through Friday, 9:00 AM to 3:00 PM Central Time. Messages left after hours will be returned the next business day.

Gel Neck Rest Large -Sku: 1164LS

Description

Comfortable gel with suction cups forming a grip on the shampoo bowl to prevent from slipping. The molded silica gel is waterproof and provides a soft, cushion between your client’s neck and the lip of your shampoo bowl for extreme comfort and durability. Fits most shampoo bowls and backwash units.

More details